Salon Policies at Black Fern Salon

At Black Fern Salon, we honor our clients, crafting a space where everyone feels relaxed and valued. To maintain a positive vibe, we’ve established some core beauty salon rules, including our cancellation policy and punctuality guidelines. Got questions? Just ask. 

For everyone’s comfort, please make alternate arrangements for kids under 12 without a reservation. Only service animals are allowed in the salon.

At Black Fern, every appointment is reserved specifically for you. We value your time and our stylists' time, and we appreciate as much notice as possible if your plans change.

We kindly request at least 24 hours notice for any appointment cancellation or rescheduling.

• Appointments canceled or rescheduled with more than 24 hours notice will not incur a fee. 
• Appointments canceled or rescheduled within 24 hours may be charged 50% of the scheduled service total. 
• Guests who miss their appointment without notice may be charged 75% of the scheduled service total.

Appointments scheduled for 3 hours or longer require a non-refundable deposit at the time of booking.

• Deposits are applied toward your final service total. 
• Deposits may be transferred to a new appointment when rescheduled with at least 24 hours notice. 
• Deposits are forfeited for cancellations made within 24 hours or missed appointments.

At Black Fern, we are committed to providing exceptional service and ensuring you leave feeling confident and cared for.

If you are dissatisfied with the outcome of your service, please contact us within 10 days of your appointment so we can discuss your concerns.

If the result does not align with the consultation and agreed-upon service plan, we may offer a complimentary adjustment appointment within 10 days of the original service.

All adjustment services must be performed by a member of the Black Fern team and approved by salon management.

While we do not typically offer refunds on completed services, we understand that situations may arise where a resolution cannot be achieved through an adjustment appointment.

In these cases, management may approve a refund of up to 50% of the original service cost, at our discretion.

Our satisfaction guarantee does not apply to:

• Changes of mind after the service has been completed. 
• Requests for a different color, cut, or style than what was agreed upon during the consultation. 
• Services that have been altered by another salon or service provider. 
• Concerns reported more than 10 days after the original appointment. 
• Home care, maintenance, or styling results that differ from salon-finished results.

Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.